Terms & Returns
Last updated: 26 October 2026
By placing an order on TENORA's website you agree to the terms below. If anything is unclear, message us on WhatsApp before you order.
1. Orders
- When you place an order you will see an order number. After that we confirm your order with you on WhatsApp. An order is accepted once we confirm it.
- Prices are in Sri Lankan Rupees (LKR). Some items, such as certain gift boxes, may show "price to be confirmed"; we will tell you the final price on WhatsApp before you pay.
- Stock is limited. If an item sells out while your order is being placed, the website will tell you how many are left. If we cannot supply something after you have ordered, we will contact you to offer an alternative or a full refund of any amount paid.
- We may cancel an order if the details are incomplete or we cannot reach you to confirm it.
2. Payment
- Cash on delivery: you pay the courier when your order arrives.
- Bank transfer: after you place the order we send our bank details on WhatsApp. Please transfer the full amount and send us the payment slip in the same chat. We prepare and dispatch your order once the payment is received.
- Card payment: not available at the moment.
3. Delivery
- We deliver within Sri Lanka. Delivery charges, if any, and the expected delivery time are confirmed with you on WhatsApp when we confirm your order.
- Delivery times are estimates, not guarantees. Delays caused by couriers, weather or public holidays are outside our control, but we will keep you informed.
- Please give a correct address and a phone number that is active on WhatsApp. If the courier cannot reach you after a few attempts, the order may be returned to us and we will contact you to arrange re-delivery, which may carry an extra delivery charge.
- Please check the parcel when it arrives and tell us within 48 hours if anything is damaged or wrong.
4. Returns & exchanges
- You can request an exchange or a return within 7 days of receiving your order, if the item is unworn, unwashed, with its tags and in its original packaging.
- For wrong, damaged or faulty items, we will arrange a replacement or a refund. Please send us a photo on WhatsApp within 48 hours of delivery. We cover the return delivery cost in this case.
- For a change of mind or a size exchange, the delivery cost of sending the item back (and sending the replacement) is paid by the customer.
- These items cannot be returned or exchanged unless they are faulty: personalised or made-to-order items, and gift boxes that have been opened, because we assemble and pack them specially.
- Colours can look slightly different on different screens. This is not considered a fault.
5. Refunds
Once we receive and check a returned item, we refund the amount paid for the item within 7 working days, by bank transfer to the account you tell us. Cash on delivery orders are refunded by bank transfer too. We cannot refund original delivery charges unless the return is because of our mistake.
6. Our products and website
- We try to describe and photograph our products accurately, but small mistakes can happen. If we get a price or description wrong, we will tell you before confirming your order.
- All photos, designs, text and the TENORA name and logo belong to us. Please do not copy or use them without our permission.
7. Privacy
How we handle your personal data is explained in our Privacy Policy.
8. Complaints & governing law
If you are unhappy with anything, please contact us first. We will do our best to fix it. These terms are governed by the laws of Sri Lanka. Nothing here limits your rights under the Consumer Affairs Authority Act or other consumer protection laws.